The purpose of service monitoring and control is to observe the end-to-end health of IT services in order to detect and prevent service exceptions and to gather data used by other SMFs to optimize IT services. The perform monitoring process continuously monitors the IT infrastructure and components that deliver the end-to-end service.
The tasks included in this process use comma-delimited files for storing data as a base reference. For larger environments including 10 or more servers, administrators should use Microsoft SQL Server or Microsoft Operations Manager (MOM) as an effective centralized repository for events.
In this section: