DHCP Operations Guide

This guide describes processes and procedures for improving the management of Microsoft® Windows Server™ 2003 Dynamic Host Configuration Protocol (DHCP) service in an information technology (IT) infrastructure.

This guide is based on Microsoft Solutions for Management (MSM). MSM provides a combination of best practices, best-practice implementation services, and best-practice automation, all of which help customers achieve operational excellence as demonstrated by high quality of service, industry reliability, availability, and security, and low total cost of ownership (TCO).

These MSM best practices are based on MOF, a structured, yet flexible approach based on ITIL. MOF includes guidelines on how to plan, deploy, and maintain IT operational processes in support of mission-critical service solutions.

Central to MOF—and to understanding the structure of this guide—are the MOF Process and Team models. The Process Model and its underlying service management functions (SMFs) are the foundation for the process-based approach that this guide recommends for maintaining a product. The Team Model and its role clusters offer guidance for ensuring the proper people are assigned to operational roles.

Inside this guide: