A list of commonly asked questions and their answers, developed for beginners in a given subject to reduce the amount of customer technical support required. Frequently asked questions (FAQs) are often available for computer products and services on company and organization Web sites on the Internet.
They are also available for many different Usenet newsgroups. Some Microsoft software documentation also includes FAQs to provide quick answers to commonly asked questions about the software.
To ease your customer support requirements, create a simple and highly usable FAQ for your clients.