DHCP, Process: Proactive analysis and review

Process: Proactive analysis and review in DHCP Operations Guide

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Process: Proactive analysis and review

Description

Proactive analysis activities are concerned with identifying and resolving problems and known errors before incidents occur, thus minimizing the adverse impact on the service and business as a whole. Following a major incident or a major problem, a review should be conducted of the events and actions that took place. This review provides a means of gathering useful data for future analysis and ensures that all important lessons are identified and recorded.

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